The following rules apply to all guests visiting The Well:
Please note that The Well is an adult-only hotel and that there is an age limit of 18 years for all hotel facilities. This also applies to children and infants. The maximum number of people in the room must not exceed the number in the booking. The spa has a 16-year age limit when accompanied by a guardian.
To ensure safety, prevent crime and protect our guests, employees, and property, we use video surveillance in large parts of our facilities. The recordings are stored for 7 days and processed by a third party, in accordance with applicable privacy laws. Read more in our privacy policy.
All guests must accept our regulations in order to use the facilities:
It is not permitted to bring mobile phones or cameras into the spa area. They must be left in the locker room.
Swimwear must be removed in saunas and steam baths, except on Tuesdays
Guests must wear The Well’s own swimwear; it is not permitted to use personal swimwear. Swimwear can be purchased at the reception upon arrival.
Diving, jumping or playing in the pools is not permitted
Always show consideration for other guests. Offensive verbal and non-verbal behavior is not allowed
Sexual activity is not permitted
It is not permitted to bring or consume your own food or drinks at The Well
Our saunas and steam baths are quiet zones
Personal belongings must be stored in locked lockers. The Well is not responsible for theft, damage or loss of personal items
Smoking is not permitted indoors at The Well, nor on hotel room balconies. In case of violation, the person responsible for the booking will be charged a fee of 2500 NOK
Open flames are not permitted in hotel rooms
Missing products after check-out will be charged afterward
The use of diving masks, swimming goggles, or other diving equipment is not permitted in The Well Spa
Use of illegal drugs will be reported to the police.
Violation of house rules may result in permanent banning. Indecent behavior will be reported. We also ask that you read our hygiene rules before your visit.
PRIVACY POLICY
It is important for us that you know how we handle personal data, as well as why we need your information. The information we require from you will be:
Full name
Email address
Mobile number
Postal code
Please note that valid identification must be presented at check-in. We need this information for security reasons. If anything were to happen at the facility, we need to know who is with us at all times. The information also identifies who has accepted the guest agreement, and with that, approves the rules that must be followed during the stay at The Well.
Upon check-in at The Well, you will receive a wristband with credit, and we need personal information to know who has received it. The person making the booking is financially responsible for the booking in its entirety.
The information will be stored in The Well’s IT systems with a third party (Astrofarm) for 2 years.
You will not receive newsletters or SMS messages unless you have given your consent. The exception is information we consider necessary for you as a guest at The Well.
