This purchase is governed by the sales terms below for consumer purchases of goods via the internet. Consumer purchases online are primarily regulated by the Norwegian Contract Act, Consumer Purchase Act, Marketing Act, Right of Withdrawal Act, Package Travel Act, and the E-commerce Act, which provide the consumer with non-waivable rights. These laws are available at lovdata.no. The terms of this agreement should not be seen as a limitation of your statutory rights but outline the most important rights and obligations for purchases with us for both parties.
The sales terms are developed and recommended by the Norwegian Consumer Authority.
These sales terms apply to all purchases made through our website – thewell.no.
Seller: The Well AS – Org. No.: 814 152 162
Buyer: The person listed as the buyer in the order and hereafter referred to as the guest, or you, your, yours.
The sales terms, along with your order and order confirmation, constitute the purchase agreement.
All prices include VAT where applicable.
An order completed on thewell.no is binding. Thewell.no is bound by the price stated at the time of the completed order and as confirmed in your order confirmation. The hotel reserves the right to adjust prices due to increased taxes, duties, or other circumstances beyond the hotel's control.
The agreement is not binding if there has been a typographical or input error in the order solution or the buyer's order, and the other party realized or should have realized this mistake.
Spa
Total payment is due immediately before an order is confirmed. Payment can be made by credit card or through Vipps. The full amount is charged upon booking. Refund rules vary depending on the product or service purchased. See Section 6 for details.
Hotel
The agreed price is paid upon check-in. A bank guarantee for the total estimated cost must be received according to the conditions stated in the booking confirmation. Late payments incur interest according to Norwegian late payment interest law. The hotel reserves the right to require a deposit. Refund rules vary depending on the product or service. See Section 6 for details.
We do not retain card numbers beyond what is necessary for effective management of charges, reservation releases, or refunds. Payments on thewell.no are processed through our payment provider, Adyen.
Product delivery occurs at the location and time indicated on the order confirmation.
Booked hotel rooms are guaranteed to be ready for check-in after 4:00 PM on the day of arrival and available until 11:00 AM on the day of departure.
Rooms may be kept beyond this time upon agreement with the hotel. Contact reception at check-in to book a late check-out.
For guaranteed reservations made with company payment or credit card, the hotel is obligated to offer the guest a room for the booked number of nights. The reservation will be charged in full in case of cancellation or no-show.
Cancellation Policy
These terms apply generally. Certain products and services may have their own cancellation terms. These are stated on the relevant product or service page and take precedence over the general terms.
All changes and cancellations must be submitted in writing to The Well at booking@thewell.no to be valid.
Spa admission and spa packages
Spa admission and spa packages cannot be cancelled or refunded.
Spa treatments
Spa treatments may be cancelled free of charge up to 24 hours before the appointment. Cancellations made after this deadline will be charged in full. This also applies in the event of illness and to treatments included in spa or hotel packages. For cancellations made within the deadline, the amount paid for the treatment will be refunded in full.
Hotel packages
Bed & Breakfast may be cancelled free of charge up to 24 hours before arrival. Wellness Recharge may be cancelled free of charge up to 7 days before arrival. All other hotel packages 48 hours before arrival apply. Cancellations made after the deadline will be charged in full. Failure to arrive without cancelling (no-show) is treated as a late cancellation, and the booking will be charged in full.
On the day of arrival, The Well may cancel reservations that have not been checked in by 6:00 p.m. if they are not guaranteed by credit card or another form of payment guarantee. The Well is not required to notify the guest before cancelling the reservation.
Prepaid hotel bookings with a 5% discount
Bookings made with a 5% discount in return for advance payment are non-refundable if cancelled. This term takes precedence over the general cancellation terms for hotel packages.
The person making the booking is financially responsible for any damage to the premises due to negligence or irresponsible behavior by the guests.
Any disputes arising between the parties in this agreement or on other grounds shall be governed by Norwegian law. If disputes cannot be resolved amicably, the hotel’s local court jurisdiction applies.
Events beyond the control of the parties – such as strikes, lockouts, fires, etc. – that make it impossible to fulfill obligations under this agreement entitle the parties to cancel the agreement without liability for compensation.
Please note that The Well is an adult-only hotel and that there is an 18-year age limit for all hotel facilities. This also applies to children and infants.
The applicable privacy policy is always available on our website – thewell.no.
Current customer terms are always available on our website – thewell.no.
We ask all our guests to familiarize themselves with our guest agreement before arrival. To complete a booking on thewell.no, the guest agreement must be accepted. The current guest agreement is always available on our website – thewell.no.
We want you to be fully satisfied with the products you purchase from us.
If you experience a fault or defect in a product bought in our shop at The Well, we will of course assist you in accordance with the Norwegian Consumer Purchases Act.
How to proceed:
Bring the product and your receipt back to the shop as soon as you discover the issue.
Our staff will review the matter together with you and find the best possible solution.
The right to make a complaint is valid for up to two years from the date of purchase.
For products with a limited shelf life – such as soap, shampoo, and skincare – the right applies within a reasonable period and within the product’s expected lifespan.
Complaints do not cover normal wear and tear, expired products, or damage caused by incorrect use or storage.