FAQ

Spa

What is included in spa admission?

Spa admission gives you access to the largest spa in the Nordics, with 10,500 m² dedicated to wellness and relaxation. With a Day Pass, you have access to the spa from 10:00 AM to 10:00 PM.

Spa admission includes:

•    Bathrobe, towels and slippers for use during your visit
•    Shower gel, shampoo, conditioner and facial cleanser in all showers
•    Access to 11 pools, including warm pools, cold plunge pools, jacuzzis and outdoor pools
•    Access to 15 saunas and steam baths with different temperatures and concepts
•    A varied daily programme of sauna rituals and spa experiences
•    Access to indoor and outdoor relaxation areas

Additional experiences such as treatments, Rhassoul, Hammam and other specialised rituals can be booked for an extra charge.

What should I bring for a spa day?

Please bring a valid photo ID, either a physical ID card, driver's licence or a digital driver's licence. We also recommend bringing a reusable water bottle to refill during your visit, as well as a book or magazine if you would like some quiet reading time between spa experiences.

What is the age limit at The Well?

The minimum age is 18 years. Guests aged 16 and 17 are welcome when accompanied by a parent or legal guardian.

Can I use my own swimwear at The Well?

No. If you wish to wear swimwear, only The Well's own swimwear is permitted. This policy helps ensure a hygienic, peaceful and equal spa experience for all guests. Swimwear can be purchased at reception and is yours to keep and reuse on future visits.

Do I have to be nude at The Well?

No, you do not have to be nude at The Well. Swimwear is not permitted in saunas and steam baths, but you may cover yourself with a towel, which is included with your visit, or with a peshtemal that can be purchased at reception.

In the pools, you may choose whether to bathe with or without swimwear. If you choose to wear swimwear, only The Well's own swimwear is permitted. Every Tuesday is Swimwear Tuesday, when swimwear is mandatory throughout the entire spa.

The Well is inspired by continental spa and sauna traditions, where natural nudity is considered a normal and respectful part of spa culture. Natural nudity is not about nudism, naturism or sexuality. It simply means that nudity is viewed as a natural, safe and non-sexualised part of the spa experience.

When moving around the spa, guests wear a bathrobe, towel or peshtemal. Our goal is for every guest to feel comfortable, regardless of their personal preference. The Well is not a nudist resort, but a wellness destination built around relaxation, respect and continental bathing traditions.

What is Swimwear Tuesday?

Every Tuesday is Swimwear Tuesday at The Well. On this day, swimwear is mandatory throughout the entire spa. Many guests choose Tuesdays if they prefer a spa experience with swimwear or if they are visiting The Well for the first time.

What are sauna rituals and aufguss?

A selection of sauna rituals is included in your spa admission. Every day, our experienced sauna masters lead a variety of rituals and experiences designed to enhance your spa visit. The programme changes throughout the week but always includes a selection of aufguss sessions, scrub rituals and seasonal experiences featuring different scents, themes and techniques. Aufguss is one of our most popular sauna rituals. During an aufguss session, heat, steam, essential oils and music are combined to create a guided sauna experience that stimulates the senses and promotes deep relaxation. The daily programme is always available on the information screens throughout the spa.

Some premium experiences, including Rhassoul, Hammam, scrub rituals, sound baths and special events, require an additional fee. These are clearly marked in the daily programme.

Can I bring my phone into the spa?

No. The Well is a mobile-free spa. We call it a Digital Detox. We want to give our guests a break from notifications, scrolling and digital distractions, allowing you to be fully present and get the most out of your spa experience. Mobile phones should be left in your locker during your visit. We want The Well to be a place for presence, wellbeing and genuine relaxation. We therefore ask all guests to respect the privacy and comfort of others throughout their stay.

Can I bring a camera, laptop, tablet or other smart devices into the spa?

No. Cameras, laptops, tablets and other smart devices are not permitted in the spa. At The Well Spa we have Digital Detox and we encourage all guests to take a break from screens, notifications and digital distractions. Instead, bring a book or magazine and enjoy a moment of true relaxation and presence.

Can wheelchair users visit The Well?

Yes. The Well is accessible for guests with disabilities, both in the spa and at the hotel. We offer accessible hotel rooms, and the spa has facilities designed to ensure a comfortable and enjoyable visit. To help us prepare for your arrival, including arranging the pool lift if required, we kindly ask wheelchair users and any accompanying guests to pre-book by contacting booking@thewell.no. A companion day pass is available for NOK 295.

Can I visit The Well while pregnant?

Yes, you can enjoy a spa day while pregnant, but it is important to listen to your body and take any necessary precautions. Pregnant women may be more sensitive to heat, and it is important to avoid overheating. If you feel unwell, dizzy or uncomfortable, you should leave the sauna or warm water immediately. We also recommend staying well hydrated throughout your visit. Bring a water bottle, drink plenty of water and make sure you eat regularly during the day. Take breaks whenever you need them. If you have a high-risk pregnancy or any medical concerns, we recommend consulting your doctor or midwife before visiting the spa.