FAQ
Frequently Asked Questions
Spa
What should we bring for a day spa?
You can borrow towels, a bathrobe, and slippers here. In the showers, you'll find body wash, shampoo, conditioner, and facial cleanser. If you wish to wear swimwear, you must purchase The Well’s own. This can of course be reused on your next visit. Feel free to bring a book if you’d like!
What is the age limit at The Well?
The age limit is 18 at The Well, or 16 when accompanied by a guardian.
Can I use my own swimwear?
In our pools, it's entirely up to you whether you want to swim with or without swimwear* – both options are perfectly fine! Only The Well’s own specially designed swimwear is allowed. The swimwear is designed to dry quickly and minimize water spillage. You can purchase it at the reception and reuse it on future visits.
What is Swimwear Tuesday?*
Do you prefer to wear swimwear in the sauna and steam bath? Choose a Tuesday and enjoy how relaxing and comfortable a wellness day at The Well can be. On Tuesdays, swimwear is mandatory throughout the entire spa facility.
What are rituals?
Every day we offer a wide program of sauna rituals. Our sauna masters guide you through experiences of heat, essential oils, and music in various saunas. You can always see the day's program on screens inside the spa. We highly recommend trying several of the rituals!
Can I bring my phone into the spa?
At The Well Spa, we practice Digital Detox. This means phones are not allowed inside the spa area. Here, you check into your own world and disconnect from availability. This helps you be more present in the moment and avoid the many distractions we face daily.
Hotel
What are the check-in and check-out times?
Check-in is from 4:00 PM and check-out is at 11:00 AM.
When do we get access to the spa on the day of arrival?
You have access to the spa from 12:00 PM on the day of arrival and throughout your hotel stay. If you’d like spa access for the entire departure day, you can easily upgrade for NOK 395 per person.
Do you offer pet-friendly rooms?
No, we do not allow pets at our hotel.
Do you have parking?
The Well offers 142 parking spaces and 2 disabled parking spots right outside the facility. Tesla provides EV charging at The Well with Type 2 chargers. Prices and further information are available in the Tesla app. The chargers are open to all car brands that use a Type 2 charging cable.
When you enter our premises, your car is automatically registered via license plate recognition. You can pay for parking easily via the EasyPark app, a payment machine, or at Autopay.io. Parking is free for the first 30 minutes for drop-off and pick-up. After that, it costs NOK 50 per hour. A maximum daily rate is set, so you won't pay more than NOK 200 for up to 12 hours, or NOK 365 for up to 24 hours (subject to price changes).
Do you have luggage storage?
We have a luggage room at the hotel reception where we can store your bags while you enjoy the spa before checking into your hotel room.
